Warranties are the most vital aspect in purchasing. Either its essential or the opposite, having some kind of written security is advisable.
But how much are you willing to pay for it? Some service companies would charge an expensible amount of reaching up to RM100 for just the warranty.
So how did things became to be this way?
During the peak of the pandemic in March 2020, many have been forced to work from home by their companies along with the newly enforced movement restriction rule.
Why is this matter important to take note? Because most drivers tend to leave their vehicle un operational for days and weeks with no care of its internal condition, and this still occurs till this day.
This has caused many problems for vehicle owners and the most common problem is dead battery and unresponsive alternator.
Furthermore with the reoccurring MCO happening, the statistics for vehicle maintenance has spiked progressively each month, noticeably by the current issue of the unemployment count rising in the country.
This was significantly caused by the pandemic issue which resulted to many companies having to downsize their workforce for stability.
Over the past seven years, one of the policy at Bateriku.com is to exclude battery warranty charges to our customers. We believe in our precision and professionalism in providing the best for our customers.
We have served about 500,000 customers since our inception in 2014 with the guarantee of reliability and support.
But unfortunately, some took advantage of this privilege. With every warranty call by our customers, our freelance workers will be assigned for the task.
This will require their time and also energy to get to the customer’s location. And most of the time, the problem would’ve been as simple as a loose terminal.
We at Bateriku.com support the growth of our gig workers and we would want them to be compensated well for their effort and time. With that, we had took the effort to minimise these sort of scenarios and also bring awareness for our customers.
Effective today (23rd February 2021), we will be implementing a RM30 fee to our new customers and to our current customers the new term and condition will be implemented by 1 April 21.
What we offer in return is a free replacement of the battery and the reimbursement of the RM30 only if there were to be any complication or malfunction of the battery in the duration of the warranty. A typical battery warranty period is between 18 months to 22 months.
Through our Call Centre agents and our Free Lance Heroes, customers will also be thoroughly informed of how certain battery types will have different warranty terms based on the duration and distance travelled. For the 18 months warranty there will be two options, the choice of 30000KM or 25000KM.
For the premium battery, it offers a 22 months period with 40000KM milage. This is an important factor to be aware of in order to avoid any complications for warranty claims based on the terms and conditions.
Our CHD (Customer Support) is also undergoing a progressive change of procedure for customers warranty claims. Checkout the new practise that they’re practising:
•Upon contacting our customer support, the customer will need to give their contact and plate number in order to verify their warranty.
•After the verification is complete the customer will be informed regarding the warranty date and milage
•Once cleared, the customer will need to let the center know of their current milage count
•Customers will also be reminded that they will only be able to claim the warranty based on the duration and milage of the warranty
Identifying The Issue
•Customers will be asked to operate their vehicle accordingly before assigning our rider to the location.
•First is to try and start the car. There can be two indication, first if the battery starts to crank repeatedly, then the battery could be the problem.
•But if the car cranked up only once, then it is possible that the alternator is faulty
•The customer will need to be aware that most of the time, it could be more than just a battery problem so its best to try get the idea of what’s causing it to malfunction.
•Riders are only assigned when the problem is determined. Once determined, customers will have to set their booking schedule accordingly
•But for urgent cases, their case will be classified as the top priority
•Special cases can be done based on the terms and conditions
On Site Replacement
•When arrived, the rider will need to identify the sticker to ensure that the battery was bought from Bateriku.com’s dealers or merchants.
•The vehicle will be tested for 40minutes to determine weather the battery is fully functional, if its not then it will be taken back to the HQ for testing and the customer will be given a temporary battery.
•If the battery is confirmed to be faulty, the RM30 will be reimbursed with along with the battery.
With the implementation, We hope that our customers will be able to understand the how to process works and be able to see how this contributes to the growth of our gig economy in the country.
We will also strive to give better services in the future for all our current and future customers.